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Citizen’s Charter is the document which represents a systematic effort to focus on the commitment of the Department towards its Citizens (Customers) in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money.  This also includes expectations of the Department from the Citizen (Customers) for fulfilling the commitment of the Department.

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The Kerala State Insurance Department is a Commercial Department doing both General Insurance Business and Life Insurance business. It came into existence in the erstwhile Royal Travancore State in 1896.

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GROUP INSURANCE SCHEME

Objective

The Kerala State Employees’ Group Insurance Scheme, is intended to provide for the State employees, at a low cost and on a wholly contributory and self-financing basis the twin benefits of an insurance cover to help their nominees in the event of death while in service and a lumpsum payment to augment their resource on retirement.

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When life insurance business was nationalized in 1956 with the enactment of the L I C of India Act, 1956 the Department was permitted to underwrite Life Insurance policies for the state Government Employees only (Exemption provided under section 44(F) of the Act). Life Insurance with the State Insurance Department was made compulsory for the State Government employees with effect from 19.8.1976 vide Rule 22 Part I KSR.  The Group Insurance is also made compulsory vide G.O (P) 392/84/Fin. Dt. 9.8.1984.

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Citizen’s Charter is the document which represents a systematic effort to focus on the commitment of the Department towards its Citizens (Customers) in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money.  This also includes expectations of the Department from the Citizen (Customers) for fulfilling the commitment of the Department.

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